All Systems Operational

Uptime over the past 90 days. View historical uptime.
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.99 % uptime
Today
Message Sending ? Operational
90 days ago
99.99 % uptime
Today
Management Interface ? Operational
90 days ago
99.97 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Account Creation Faulty
Resolved - The incident has been resolved.
Apr 3, 20:44 UTC
Monitoring - A fix has been implemented and the team is now monitoring the situation to ensure no further issues arise.
Apr 3, 20:42 UTC
Identified - The account creation process for Customer.io is experiencing some issues preventing the accounts from being created. The team is investigating the issue.
Apr 3, 20:01 UTC
New accounts experiencing issues navigating UI
Resolved - The issue has been resolved.
Apr 3, 09:50 UTC
Update - The issue affects new accounts' ability to navigate around the workspace. Team continues to investigate.
Apr 3, 08:23 UTC
Investigating - We are aware of the issues with creation of new accounts for some customers. Team is investigating.
Apr 3, 07:41 UTC
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Sending Delays
Resolved - This issue is now resolved. Message sending and access to the management interface is functioning properly.
Mar 30, 13:13 UTC
Monitoring - Some customers in the US region have experienced sending delays and access to the UI may have been intermittent. The team has found the issue, updated the system and is now monitoring.
Mar 30, 13:01 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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