All Systems Operational
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.96 % uptime
Today
Message Sending ? Operational
90 days ago
99.99 % uptime
Today
Management Interface ? Operational
90 days ago
99.97 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - The incident is now resolved.
May 20, 12:27 UTC
Monitoring - Our team has released a fix and Customer.io should be loading correctly for affected customers. Our team is monitoring for any further reports.
May 20, 12:17 UTC
Identified - Our team has identified the issue and we are currently working on a fix.
May 20, 12:12 UTC
Investigating - We are currently investigating an issue preventing Customer.io from loading correctly. The issue does not impact Incoming Data or processing
May 20, 12:06 UTC
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - This incident has been resolved.
May 17, 00:39 UTC
Monitoring - The cause of the issue has been resolved. We are processing emails now. We have a queue of emails to process.
May 16, 23:52 UTC
Identified - We have determined that this is related a outage Google Cloud is experiencing.
May 16, 23:42 UTC
Investigating - We are currently investigating this issue.
May 16, 23:03 UTC
May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - This incident has been resolved.
May 10, 19:17 UTC
Update - We are continuing to monitor for any further issues.
May 10, 18:47 UTC
Monitoring - A fix has been implemented and we're seeing message delivery return to the normal rate. No data was loss. Queued messages are being processed for sending now.
May 10, 18:47 UTC
Investigating - We're investigating this issue now and will update soon. There's no loss of data.
May 10, 18:34 UTC
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.