All Systems Operational

Uptime over the past 90 days. View historical uptime.
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Message Sending ? Operational
90 days ago
100.0 % uptime
Today
Management Interface ? Operational
90 days ago
99.97 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 25, 2025

No incidents reported today.

Jul 24, 2025

No incidents reported.

Jul 23, 2025

No incidents reported.

Jul 22, 2025
We're currently investigating an issue with password resets and invites
Resolved - Thank you for your patience. We've successfully resolved this issue; you can now reset your password again without error: https://fly.customer.io/reset_password
Jul 22, 13:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 13:18 UTC
Investigating - Our team is looking into reports of customers getting an error when trying to join an account or reset their password. We apologize for the inconvenience and will be back with an update shortly.
Jul 22, 13:12 UTC
Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025
Design Studio isn't loading
Resolved - The incident has been resolved and Design Studio loads correctly for all accounts.
Jul 19, 01:18 UTC
Update - Functionality has been restored for most customers, however there are still edge cases we are looking into.
Jul 19, 00:21 UTC
Monitoring - We have deployed a fix and are actively monitoring the system
Jul 19, 00:06 UTC
Identified - The team has identified the root cause and is working on a fix.
Jul 18, 23:24 UTC
Investigating - We have identified an issue with the beta Design Studio not loading and are working on a fix. No message sending or data processing is affected.
Jul 18, 23:23 UTC
Jul 18, 2025
Some customers on the US Data Center may experience Message Delays.
Resolved - This incident has been resolved.
Jul 18, 15:05 UTC
Monitoring - The fix has been deployed, and Message sending is fully restored. The team is monitoring the system.
Jul 18, 14:42 UTC
Update - The team is still working on a fix.
Jul 18, 13:26 UTC
Update - Our team is continuing to work on a fix.
Jul 18, 12:18 UTC
Update - Our team has confirmed that the scope of impact is narrow. We continue to work on a fix.
Jul 18, 11:03 UTC
Identified - Our team has identified an issue that is causing some messaging to encounter delays. Our team is currently working on a fix
Jul 18, 10:29 UTC
Data Ingestion Degradation
Resolved - Backlog of data has been successfully processed. Services are operational.
Jul 18, 05:14 UTC
Monitoring - Issue has been identified and remediated. We will continue to monitor to ensure processing has recovered.
Jul 18, 04:33 UTC
Update - We have identified that data collection is fine. Data processing is still experiencing degradation. Investigation is continuing.
Jul 18, 04:16 UTC
Investigating - We are currently investigating data ingestion degradation.
Jul 18, 03:50 UTC
Jul 17, 2025
User Interface is degraded
Resolved - The issue has been resolved. Although there is a backlog of processing due to the incident, the expectation is it will be cleared within the hour.
Jul 17, 21:26 UTC
Update - The team is continuing to work through the issues and has made significant progress to resolution. Some customers would have experienced delays in processing due to this incident, however processing is recovering.
Jul 17, 21:15 UTC
Update - The team is continuing to work on a resolution for the remaining issues.
Jul 17, 20:56 UTC
Update - Majority of the issues have been corrected and customers should be experiencing less issues with the user interface. The team is continuing to resolve the remaining issues.
Jul 17, 20:18 UTC
Identified - Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.
Jul 17, 19:47 UTC
Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Webhooks are delayed
Resolved - The issue has been fixed and webhooks are now functioning properly.
Jul 11, 13:10 UTC
Monitoring - The team has fixed the issue and is currently monitoring to ensure webhooks are being processed properly.
Jul 11, 12:59 UTC
Identified - Some customers are experiencing a delay in webhooks being processed in the US region. The team has identified the problem and is currently working to restore the webhook functionality. No other functionality is affected.
Jul 11, 12:55 UTC
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