All Systems Operational
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Message Sending ? Operational
90 days ago
100.0 % uptime
Today
Management Interface ? Operational
90 days ago
99.95 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024
Resolved - This incident has been resolved.
Feb 11, 19:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 19:35 UTC
Investigating - We are currently investigating this issue.
Feb 11, 19:10 UTC
Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - This incident has been resolved.
Feb 9, 00:49 UTC
Monitoring - The issue was identified, and a solution has been implemented to resolve the data processing and message delivery delays for most customers impacted in the EU data center. Additionally, access to the UI has been restored. Our engineers are continuing to monitor this incident.
Feb 8, 21:10 UTC
Update - Our engineers are continuing to investigate and work on resolving the issue impacting certain EU data center customers, causing delays in message deliveries and data processing. This issue has made the UI available for some EU data center customers as well.
Feb 8, 20:52 UTC
Update - We are continuing to investigate the issue in the EU data center. Some customers are having issues accessing the Customer.io UI and are seeing delays in data processing and deliveries.
Feb 8, 20:15 UTC
Update - Engineers are continuing to investigate delays with data processing and deliveries in EU data center. Some customers in EU may experience issues accessing the Customer.io UI (the Management Interface).
Feb 8, 19:56 UTC
Investigating - Our engineers are currently investigating and working to bring down processing delays occurring in EU data center.
Feb 8, 19:45 UTC
Feb 8, 2024
Feb 7, 2024

No incidents reported.