All Systems Operational

Uptime over the past 90 days. View historical uptime.
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.97 % uptime
Today
Message Sending ? Operational
90 days ago
99.97 % uptime
Today
Management Interface ? Operational
90 days ago
99.95 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2025

No incidents reported today.

Nov 4, 2025
Some workspaces experiencing delays in campaign journeys and deliveries in US Data Center
Resolved - This incident has been resolved.
Nov 4, 21:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 21:12 UTC
Investigating - We are currently investigating this issue.
Nov 4, 20:46 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Issue preventing some workspaces from loading in the US
Resolved - This incident has been resolved.
Oct 31, 18:12 UTC
Monitoring - A fix has been implementing and we are monitoring the results.
Oct 31, 18:06 UTC
Identified - The issue has been identified and we are working on a fix
Oct 31, 18:01 UTC
Investigating - We are currently investigating an issue impacting loading of the user interface for some workspaces in the US
Oct 31, 17:48 UTC
Oct 30, 2025
Some US customers may be impacted by data delays and UI errors
Resolved - This incident has been resolved.
Oct 30, 21:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 21:48 UTC
Update - We are continuing to work on a fix for this issue.
Oct 30, 21:11 UTC
Update - We are continuing to work on a fix for this issue.
Oct 30, 20:41 UTC
Update - We are continuing to work on a fix for this issue.
Oct 30, 20:11 UTC
Update - We are continuing to work on a fix for this issue.
Oct 30, 20:03 UTC
Update - We are continuing to work on a fix for this issue.
Oct 30, 19:34 UTC
Update - We are continuing to work on a fix for this issue.
Oct 30, 19:03 UTC
Identified - The issue has been identified and a fix is being worked on. Some US customers will continue to experience errors in the UI and delays in data processing and sending. No data loss is anticipated.
Oct 30, 18:34 UTC
Update - We are continuing to investigate this issue.
Oct 30, 18:05 UTC
Investigating - Some US customers will experience errors in the UI and delays in data processing and sending. We do not anticipate any data loss.
Oct 30, 17:25 UTC
Oct 29, 2025
Delayed Workspace Performance
Resolved - This incident has been resolved.
Oct 29, 20:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 20:02 UTC
Investigating - We are currently investigating an issue where some customer may see delays in data processing and message sending in the US.
Oct 29, 20:02 UTC
Integrations pages are currently not loading
Resolved - The team has implemented a fix and this incident has now been resolved.
Oct 29, 18:17 UTC
Update - We are continuing to investigate this issue.
Oct 29, 18:04 UTC
Investigating - We are currently investigating an issue impacting the loading of integrations pages in the Customer.io interface.
Oct 29, 18:04 UTC
Intermittent loading issues in the Customer.io UI
Resolved - This incident has been resolved.
Oct 29, 15:52 UTC
Update - We are continuing to monitor for any further issues.
Oct 29, 15:48 UTC
Monitoring - A fix has been implemented and the team will continue to monitor the issue.
Oct 29, 15:48 UTC
Identified - The issue has been identified and the team is working on a fix.
Oct 29, 15:11 UTC
Investigating - We are currently investigating reports that the Customer.io UI is slow to load at times.
Oct 29, 15:04 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Delayed Workspace Performance
Postmortem - Read details
Oct 28, 20:05 UTC
Resolved - This incident has been resolved.
Oct 23, 23:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 22:51 UTC
Update - We are continuing to investigate this issue.
Oct 23, 22:40 UTC
Update - We are continuing to investigate this issue.
Oct 23, 22:08 UTC
Investigating - We are currently investigating this issue. You may see delays in data processing and message sending.
Oct 23, 21:26 UTC
Oct 22, 2025

No incidents reported.

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