All Systems Operational
Uptime over the past 90 days. View historical uptime.
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.98 % uptime
Today
Message Sending ? Operational
90 days ago
100.0 % uptime
Today
Management Interface ? Operational
90 days ago
99.99 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 7, 2024

No incidents reported today.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Some US customers may experiece issues accessing their Workspace and message delays
Resolved - This incident has been resolved.
Dec 2, 19:10 UTC
Monitoring - We’re investigating an issue that is affecting some US customers where they may run into an issue with accessing their Workspace UI, as well as message delays. We’ll update again as soon as possible.
Dec 2, 18:06 UTC
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Customer.io Journeys UI is not available for EU customers
Resolved - The issue is now resolved.
Nov 29, 13:42 UTC
Monitoring - A fix has been released, and our team is closely monitoring the system's stability.
Nov 29, 13:13 UTC
Identified - Our team has identified the root cause and we are currently working on a fix.
Nov 29, 13:05 UTC
Investigating - Our team is investigating Customer.io Journeys UI not being available for some of our customers in the EU Data Center.
Nov 29, 13:01 UTC
Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
Some Delays in processing data on the EU Data Center
Resolved - This incident has been resolved.
Nov 25, 10:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 10:25 UTC
Investigating - Our team is currently investigating some delays we're noticing in processing data that is impacting some of our Customers on the EU Data Center. All data are being received as expected, no data are being lost.
Nov 25, 10:16 UTC
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

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