All Systems Operational
Uptime over the past 90 days. View historical uptime.
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Message Sending ? Operational
90 days ago
99.97 % uptime
Today
Management Interface ? Operational
90 days ago
99.97 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 7, 2023

No incidents reported today.

Dec 6, 2023

No incidents reported.

Dec 5, 2023
Data Processing and Message Delivery seeing some delays; User Interface intermittently unavailable in our US region
Resolved - The issue has been found and corrected with all processing, message sending and user interface interactions functioning normally.
Dec 5, 16:15 UTC
Update - We are continuing to monitor for any further issues.
Dec 5, 16:05 UTC
Monitoring - We have identified the issue and are currently working through processing delayed data. Thank you for your patience!
Dec 5, 16:04 UTC
Investigating - Some customers in our US region are seeing issues with accessing our interface, as well as delays with processing and message sending. We are currently investigating this issue.
Dec 5, 15:42 UTC
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Journeys UI for Customers in EU region is inaccessible
Resolved - The incident has been resolved; Journeys UI is fully accessible.
Dec 1, 12:00 UTC
Monitoring - A fix has been implemented, we are continuing to monitor the issue.
Dec 1, 11:54 UTC
Identified - An issue has been identified; the engineers are working on restoring availability. Data processing is not impacted.
Dec 1, 11:51 UTC
Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023
CDP Destination requiring authentication via OAuth are not available
Resolved - The incident is now resolved.
Nov 28, 11:08 UTC
Monitoring - A fix has been released and CDP Destinations are able to Authenticate via OAuth as expected. We are currently monitoring for stability.
Nov 28, 11:03 UTC
Identified - The issue has been identified; our team is working on a fix.
Nov 28, 10:52 UTC
Investigating - We have detected an issue that impacts the ability of CDP Destinations authorized via Oauth. Our team is currently investigating.
Nov 28, 10:42 UTC
Nov 27, 2023
Intermittent loading issues in the User Interface
Resolved - This incident has been resolved.
Nov 27, 16:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 16:26 UTC
Investigating - Customers are currently seeing issues with accessing our user interface (fly.customer.io). We are investigating.
Nov 27, 16:21 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
Email Delivery Delayed
Resolved - The issue is now resolved. The queued messages have been processed, and we are seeing normal processing speed for newer messages.
Nov 23, 15:27 UTC
Investigating - Some customers in the US region may be experiencing a delay in message processing and errors on the User Interface. The CustomerIO team is currently investigating. All data is being stored and will be processed once this is resolved.
Nov 23, 15:15 UTC
← Incident History Powered by Atlassian Statuspage