Customer.io Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Javascript Tracker Operational

90 days ago

100.0 % uptime

Today

Data Collection Operational

90 days ago

100.0 % uptime

Today

Data Processing Operational

90 days ago

100.0 % uptime

Today

Message Sending Operational

90 days ago

99.88 % uptime

Today

Management Interface Operational

90 days ago

100.0 % uptime

Today

Knowledge Base Operational

90 days ago

100.0 % uptime

Today

Third-Party Services Operational

90 days ago

99.83 % uptime

Today

Drag and drop email composer Operational

90 days ago

99.83 % uptime

Today

Email Composer Image Uploads Operational

DNS Operational

CDN Gateway Operational

Google Cloud Platform Operational

Google Compute Engine Operational

Google Cloud Networking Operational

Google Cloud Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

Email Messages are not being Delivered.

Resolved - This incident has been resolved.
Sep 27, 18:26 UTC

Update - The issue with Message Sending has been resolved. All messages that were queued during the incident have been delivered.
Thank you for your patience and we apologize for any inconvienence this incident may have caused.
Sep 27, 18:25 UTC

Update - We continue to monitor our Message Sending performance. While there are no significant updates as of yet, we are expecting services to normalize soon.
Sep 27, 15:42 UTC

Update - We are continuing to monitor our Message Sending performance jointly with the Mailgun team. We are seeing positive signs the issue is nearing resolution.
Sep 27, 14:31 UTC

Update - We are still continuing to monitor this issue. We are seeing improvements in delivering emails as the Mailgun team works through the issue.
Sep 27, 13:27 UTC

Monitoring - The Mailgun team has released a fix that should see messages starting to be Delivered. We are actively monitoring the performance
Sep 27, 12:30 UTC

Identified - Mailgun has identified an issue and their team is currently working on a fix. At this time we are still seeing sending outage across some of our accounts, but we do not believe that this is a widespread issue at this point in time. All messages sent during this period from affected accounts will be added to a backlog and delivered when Mailgun has resolved their issue.
Sep 27, 12:25 UTC

Update - We've identified the issue started at 7:00 am UTC and is affecting all Email Message Deliveries, including Test Sends. We are in communication with Mailgun to prompt an investigation into an issue.
Sep 27, 11:12 UTC

Investigating - Our email sending infrastructure partner Mailgun seems to be experiencing an issue, which is affecting message sends. We're getting in touch with them to confirm the issue on their side.
Sep 27, 10:03 UTC

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

Recent Delivery Metrics not displaying for Campaigns and Broadcasts

Resolved - The issue was identified and resolved. No delivery metrics were lost, it was strictly a display issue with the charts and graphs for the Overview and Metric pages.
Sep 22, 19:29 UTC

Investigating - There is a UI issue with Recent Delivery Metrics not displaying on Campaigns and Broadcasts Overview/Metric tabs

Started: September 22, 2022 18:36

Severity: high - metrics are not displaying

Who is affected: All customers

Our engineers are currently looking into what is causing this, we will provide an update by UTC 19:30.
Sep 22, 19:00 UTC

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

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