All Systems Operational
Uptime over the past 90 days. View historical uptime.
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Message Sending ? Operational
90 days ago
99.88 % uptime
Today
Management Interface ? Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
DNS ? Operational
CDN Gateway ? Operational
Google Cloud Platform Operational
Google Compute Engine Operational
Google Cloud Networking Operational
Google Cloud Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 11, 2022
Database Sync Integration maintenance
Completed - The scheduled maintenance has been completed.
Aug 11, 09:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 09:00 UTC
Scheduled - Starting August 11th, 2022, at 9:00 am UTC, Customer.io will be performing routine maintenance on the Database Sync Integration. It is expected to be complete by 9:15 am UTC, lasting a maximum of 15 minutes. During this time, customers may be unable to create new Database Sync Integrations. Existing Database Sync Integrations may experience a delay until the maintenance is complete.
Aug 9, 16:44 UTC
Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022
Outage
Resolved - This incident has been resolved. We are back to normal and no messages were dropped during the outage.
Aug 1, 15:31 UTC
Monitoring - We've rolled back a push that caused the issue. The UI is back up and emails are sending.
Aug 1, 15:27 UTC
Investigating - We are currently investigating an issue that is impacting logging into accounts. This will likely also have an affect on sending.
Aug 1, 15:24 UTC
Jul 31, 2022

No incidents reported.

Jul 30, 2022
Shard services maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 11:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 09:01 UTC
Scheduled - Starting July 30th, 2022, at 9:00 am UTC, Customer.io will be performing routine maintenance on the system. It is expected to be complete by 1:00 pm UTC that same day, lasting approximately 5 hours. During this time, customers may experience small delays in processing requests.
Jul 25, 16:01 UTC
Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

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