All Systems Operational
Uptime over the past 90 days. View historical uptime.
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.98 % uptime
Today
Message Sending ? Operational
90 days ago
99.98 % uptime
Today
Management Interface ? Operational
90 days ago
99.99 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Delays processing messages for US customers
Resolved - US customers may have experienced delays in messages being sent. We detected and resolved the issue and the system is back processing messages timely.
Oct 21, 07:00 UTC
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Email Delivery in EU experiencing delays
Resolved - This incident has been resolved.
Oct 17, 16:02 UTC
Update - The issue resolution is in place. We will continue to monitor until the email queues are cleared, bringing sending fully back up to speed.
Oct 17, 15:38 UTC
Update - We are continuing to monitor this issue and thank you for your continued patience.
Oct 17, 14:07 UTC
Monitoring - Customers in our EU region will see delays with email sending currently. The issue has been identified and we will keep our customers apprised with updates as they become available. Thank you for your patience.
Oct 17, 13:29 UTC
Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024
Parcel HTML Editor not loading
Resolved - We identified an issue that was preventing the HTML editor from appearing. This did not affect message sending; just editing. Our teams worked quickly to identify the issue and resolve it.

This issue is now resolved.
Oct 14, 16:48 UTC
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Customers unable to enable In-App messaging.
Resolved - Customers were unable to enable In-App messaging. There was no impact for existing In-App users, In-App messages were being delivered without issue. The issue has been identified and resolved.
Oct 11, 16:31 UTC
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

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