All Systems Operational
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Message Sending ? Operational
90 days ago
99.88 % uptime
Today
Management Interface ? Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
DNS ? Operational
CDN Gateway ? Operational
Google Cloud Platform Operational
Google Compute Engine Operational
Google Cloud Networking Operational
Google Cloud Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 26, 2022

No incidents reported today.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022
Resolved - The team has restored the ability to send support queries via the CIO in-app feature. All support requests that were made during the incident have or will be addressed by our support team. We apologize for any inconvenience this issue has caused.
Jun 16, 17:59 UTC
Update - The team has restored the ability to send support queries via the CIO in-app feature. All support requests that were made during the incident have or will be addressed by our support team. We apologize for any inconvenience this issue has caused.
Jun 16, 17:55 UTC
Update - The team is continuing to investigate a resolution to this issue. The support team is continuing to process support tickets that have been submitted using the in-app feature via a different internal process.
Jun 16, 16:05 UTC
Update - The team is continuing to investigate a resolution to this issue.
The issue has been confirmed to only affect the creation of tickets from the in-app feature within Customer.io.
The support team is still processing support tickets that have been submitted using the in-app feature via a different internal process.

Jun 16, 14:26 UTC
Identified - At this point in time support tickets using our in-app feature are failing to be created. Our engineering team is actively working towards a resolution. We will update this page as we progress through this resolution.

For the duration of this incident customers with support requests can send their requests by email at win@customer.io

Jun 16, 13:52 UTC
Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.