User Interface is degraded

Incident Report for Customer.io Status

Resolved

The issue has been resolved. Although there is a backlog of processing due to the incident, the expectation is it will be cleared within the hour.
Posted Jul 17, 2025 - 21:26 UTC

Update

The team is continuing to work through the issues and has made significant progress to resolution. Some customers would have experienced delays in processing due to this incident, however processing is recovering.
Posted Jul 17, 2025 - 21:15 UTC

Update

The team is continuing to work on a resolution for the remaining issues.
Posted Jul 17, 2025 - 20:56 UTC

Update

Majority of the issues have been corrected and customers should be experiencing less issues with the user interface. The team is continuing to resolve the remaining issues.
Posted Jul 17, 2025 - 20:18 UTC

Identified

Customers will experience failures in the user interface. The team has identified the problem and working on a solution that is expected to be completed within the next half hour.
Posted Jul 17, 2025 - 19:47 UTC
This incident affected: Management Interface.