Some customers (US Region) may have experienced timeouts when sending requests through Pipelines API

Incident Report for CustomerIO

Resolved

Our engineers were alerted to an issue where some requests to our Pipelines API (US region only) may have resulted in a timeout between 14:19 UTC to 14:55 UTC. Requests that weren't successful during that time were not processed into our system and would need to be retried.

Posted Aug 13, 2025 - 14:19 UTC