All Systems Operational

Uptime over the past 90 days. View historical uptime.
Javascript Tracker Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
99.99 % uptime
Today
Message Sending Operational
90 days ago
100.0 % uptime
Today
Management Interface Operational
90 days ago
99.93 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 3, 2026

No incidents reported today.

Jun 2, 2026
UI inaccessible
Resolved - The issues affecting the UI have been resolved, and the system is functioning normally.
Jun 2, 22:57 UTC
Monitoring - We have rolled out a fix for the remaining UI-related issues and are watching system behavior closely.
Jun 2, 22:43 UTC
Identified - Our team has identified additional UI-related issues affecting some customers. We are working on a fix now.
Jun 2, 22:25 UTC
Monitoring - A fix has been deployed for the issue affecting access to the UI. We are monitoring performance and customer feedback.
Jun 2, 21:33 UTC
Investigating - Our team is aware of an issue affecting access to the Customer.io UI and we are working to identify the cause.
Jun 2, 21:18 UTC
Jun 1, 2026
Reverse ETL Syncs not being run for some EU Customers
Resolved - We have confirmed that the incident has been resolved and all Reverse ETL syncs are running as expected. Thanks for your patience!
Jun 1, 12:11 UTC
Monitoring - A fix has been deployed for the issue affecting Reverse ETL syncs in EU workspaces. We are continuing to monitor this.
Jun 1, 11:44 UTC
Investigating - We are currently investigating an issue affecting Reverse ETL syncs for some EU customers.
Jun 1, 11:40 UTC
May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
Some customers are seeing broadcast delivery delays (emails, push notifications, and webhooks)
Resolved - We have confirmed that this incident is now resolved. Thank you very much for your patience!
May 29, 17:08 UTC
Monitoring - We have a resolution in place and are monitoring message throughput recovery now. Thank you for your patience!
May 29, 16:51 UTC
Identified - We've identified the issue and are working towards a resolution now.
May 29, 16:40 UTC
Investigating - Our engineers are aware of an issue where messages may be showing as "queued". We're investigating this now. Thank you for your patience!
May 29, 16:26 UTC
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026
Customers in the EU region may experience delays in message sending
Resolved - This incident has been resolved.
May 25, 16:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 25, 15:58 UTC
Investigating - We are currently investigating this issue.
May 25, 15:27 UTC
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

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