Customer.io Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Javascript Tracker Operational

90 days ago

100.0 % uptime

Today

Data Collection Operational

90 days ago

100.0 % uptime

Today

Data Processing Operational

90 days ago

99.96 % uptime

Today

Email Sending Operational

90 days ago

99.94 % uptime

Today

Management Interface Operational

90 days ago

99.99 % uptime

Today

Knowledge Base Operational

90 days ago

100.0 % uptime

Today

Third-Party Services Operational

Email Composer Image Uploads Operational

DNS Operational

CDN Gateway Operational

SendGrid SMTP Operational

Google Cloud Platform Operational

Google Compute Engine Operational

Google Kubernetes Engine Operational

Google Cloud Networking Operational

Google Cloud Storage Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2018

No incidents reported today.

Nov 19, 2018

The app is temporarily unaccessible

Postmortem - Read details
Nov 19, 22:46 UTC

Resolved - This incident has been resolved.
Nov 19, 14:55 UTC

Update - Sorry for the inconvenience. This has been fixed.
Nov 19, 14:55 UTC

Investigating - Following a recent deploy, the UI became inaccessible. Our engineering team is on the case and we will provide another update by 3:30 pm UTC.
Nov 19, 14:53 UTC

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

Connectivity issues

Resolved - All clear! The network connectivity issues to our management interface haven't occurred since our upstream provider resolved the issue on their system.
Nov 13, 02:03 UTC

Monitoring - Our upstream provider has resolved the issue within their network and we are now monitoring for any additional issues preventing users from accessing Customer.io.
Nov 12, 23:10 UTC

Update - After further investigation we believe that we are being affected by https://status.cloud.google.com/incident/cloud-networking/18018. This should only affect the management interface. Email sending, webhooks and other message types should not be directly affected.
Nov 12, 23:00 UTC

Investigating - Our upstream network provider is facing some connectivity issues and access to our services is affected.
Nov 12, 22:54 UTC

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.