All Systems Operational
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
99.98 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Email Sending ? Operational
90 days ago
99.94 % uptime
Today
Management Interface ? Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Email Composer Image Uploads ? Operational
DNS ? Operational
CDN Gateway ? Operational
SendGrid SMTP Operational
Google Cloud Platform Operational
Google Compute Engine Operational
Google Kubernetes Engine Operational
Google Cloud Networking Operational
Google Cloud Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019
Resolved - Our partner found the cause of the upload failures and deployed a fix so that images can be added without issues again. Don't hesitate to add more color to your campaigns; spring is here. 😊
Apr 9, 18:56 UTC
Update - Our third-party provider is still looking into this. We'll add a new update as soon as the cause is found.
Apr 9, 17:13 UTC
Investigating - If you attempt to add a new image using the drag-and-drop editor, you will see an "Upload in progress" message and the upload will fail to complete or, if you are using the "File manager", the image will not be shown in the list.

We're working with our third-party provider to identify the cause of these issues and we'll come back with an update by 5:10 pm UTC.
Apr 9, 16:41 UTC
Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019
Completed - The Saturday, April 6 maintenance on our drag and drop editor was completed successfully. Actual downtime was limited to 70 minutes.

Thanks for the patience this morning and you're all clear to get back to crafting beautiful emails!
Apr 6, 16:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 12:30 UTC
Scheduled - On Saturday, April 6, 2019, our drag and drop editor will be unavailable while our vendor performs scheduled maintenance from 12:30 to 15:00 UTC on the BEE Plugin system.

Actual downtime is expected to be about 90 minutes.

Customer.io users that attempt to create new messages or edit existing messages with the drag and drop editor during this time will be met with a "We'll be back soon" page.

For more details you can view the announcement from our vendor here: https://support.beefree.io/hc/en-us/articles/360022828272
Mar 20, 23:20 UTC
Apr 5, 2019

No incidents reported.