Some customers are experiencing data processing delays
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 15, 2026 - 17:51 UTC
Identified - We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.
Jul 15, 2026 - 17:35 UTC
Investigating - Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.
Jul 15, 2026 - 17:19 UTC
Uptime over the past 90 days. View historical uptime.
Javascript Tracker Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Degraded Performance
90 days ago
99.97 % uptime
Today
Message Sending Operational
90 days ago
100.0 % uptime
Today
Management Interface Operational
90 days ago
99.93 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 15, 2026

Unresolved incident: Some customers are experiencing data processing delays.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Delays processing send events in some environments
Resolved - This incident has been resolved and any delays have been fully mitigated.
Jul 10, 18:08 UTC
Monitoring - A fix has been deployed and we are processing through any delay backlogs. We are continuing to monitor but expect delays to reduce shortly.
Jul 10, 17:45 UTC
Identified - We're monitoring increased load on our backend that is causing a delay in processing sends. We are actively monitoring the issue and will share updates accordingly.
Jul 10, 17:28 UTC
Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
User Interface is currently unavailable for some users in EU. Data processing delays
Resolved - This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.
Jul 3, 11:09 UTC
Monitoring - Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.
Jul 3, 10:25 UTC
Identified - The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed
Jul 3, 09:44 UTC
Investigating - Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.
Jul 3, 09:07 UTC
Jul 2, 2026
User Interface is currently unavailable, data processing delays
Resolved - This incident has been resolved.
Jul 2, 14:16 UTC
Monitoring - The UI is back up and delays are actively recovering. We sincerely apologize for the inconvenience and appreciate your patience.
Jul 2, 13:59 UTC
Investigating - Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable. We're also looking into potential data processing delays.
Jul 2, 13:51 UTC
Jul 1, 2026

No incidents reported.

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