All Systems Operational
Javascript Tracker   ? Operational
90 days ago
100.0 % uptime
Today
Data Collection   ? Operational
90 days ago
100.0 % uptime
Today
Data Processing   ? Operational
90 days ago
99.96 % uptime
Today
Email Sending   ? Operational
90 days ago
99.94 % uptime
Today
Management Interface   ? Operational
90 days ago
99.99 % uptime
Today
Knowledge Base   ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Email Support Processing   ? Operational
Email Composer Image Uploads   ? Operational
SendGrid API v2   Operational
AWS route53   Operational
AWS s3-us-standard   Operational
AWS s3-us-west-2   Operational
AWS cloudFront   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2018

No incidents reported today.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - All clear! The network connectivity issues to our management interface haven't occurred since our upstream provider resolved the issue on their system.
Nov 13, 02:03 UTC
Monitoring - Our upstream provider has resolved the issue within their network and we are now monitoring for any additional issues preventing users from accessing Customer.io.
Nov 12, 23:10 UTC
Update - After further investigation we believe that we are being affected by https://status.cloud.google.com/incident/cloud-networking/18018. This should only affect the management interface. Email sending, webhooks and other message types should not be directly affected.
Nov 12, 23:00 UTC
Investigating - Our upstream network provider is facing some connectivity issues and access to our services is affected.
Nov 12, 22:54 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.