Customer.io Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Javascript Tracker Operational

90 days ago

100.0 % uptime

Today

Data Collection Operational

90 days ago

100.0 % uptime

Today

Data Processing Operational

90 days ago

99.96 % uptime

Today

Email Sending Operational

90 days ago

99.96 % uptime

Today

Management Interface Operational

90 days ago

99.99 % uptime

Today

Knowledge Base Operational

90 days ago

100.0 % uptime

Today

Third-Party Services Operational

Email Support Processing Operational

Email Composer Image Uploads Operational

SendGrid API v2 Operational

AWS route53 Operational

AWS s3-us-standard Operational

AWS s3-us-west-2 Operational

AWS cloudFront Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 18, 2018

No incidents reported today.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

API Credentials Not Visible

Resolved - Our engineers have rolled back a recent change that influenced this issue and API Credential visibility has been restored.
Sep 11, 18:30 UTC

Update - Our engineers are still in the process of investigating the issue.

We will provide another update by 6:50 PM UTC
Sep 11, 18:19 UTC

Update - Our engineers are still investigating the root cause of the API credentials visibility issue.

We will provide another update by 6:20 PM UTC
Sep 11, 17:50 UTC

Update - Our engineers are still investigating the issue.

We will provide another update by 5:50 PM UTC
Sep 11, 17:21 UTC

Investigating - We are investigating a frontend issue resulting in API credentials not being displayed in the credentials management section of the account.

Severity: Low - Display issue / API Credentials are still functional.

We will provide another update by 10:20 AM PST
Sep 11, 16:52 UTC

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No messages are being sent

Resolved - The backlog has been processed. We're back in business as usual.
Sep 6, 17:12 UTC

Monitoring - Everything is back to normal, and we're currently processing the backlog.

We'll come back with a last update as soon as this is done.
Sep 6, 16:36 UTC

Identified - Our team identified the cause, restarted the service, and our platform is sending messages again but at a reduced rate. Data processing was not impacted after all.

We will provide another update by 4 pm UTC.
Sep 6, 16:09 UTC

Update - Short update: Data collection and the management interface are not affected, but data processing is also down at the moment.
Sep 6, 15:27 UTC

Investigating - Started: 3:11 pm UTC
Severity: No messages are being sent.
Who is affected: All accounts.
Our engineering team is currently investigating a failure related to message sending.
We will provide another update by 4 pm UTC.
Sep 6, 15:25 UTC

Sep 5, 2018

No incidents reported.

Sep 4, 2018

No incidents reported.