All Systems Operational
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Message Sending ? Operational
90 days ago
99.88 % uptime
Today
Management Interface ? Operational
90 days ago
100.0 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
99.83 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
99.83 % uptime
Today
Email Composer Image Uploads ? Operational
DNS ? Operational
CDN Gateway ? Operational
Google Cloud Platform Operational
Google Compute Engine Operational
Google Cloud Networking Operational
Google Cloud Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 18:26 UTC
Update - The issue with Message Sending has been resolved. All messages that were queued during the incident have been delivered.
Thank you for your patience and we apologize for any inconvienence this incident may have caused.

Sep 27, 18:25 UTC
Update - We continue to monitor our Message Sending performance. While there are no significant updates as of yet, we are expecting services to normalize soon.
Sep 27, 15:42 UTC
Update - We are continuing to monitor our Message Sending performance jointly with the Mailgun team. We are seeing positive signs the issue is nearing resolution.
Sep 27, 14:31 UTC
Update - We are still continuing to monitor this issue. We are seeing improvements in delivering emails as the Mailgun team works through the issue.
Sep 27, 13:27 UTC
Monitoring - The Mailgun team has released a fix that should see messages starting to be Delivered. We are actively monitoring the performance
Sep 27, 12:30 UTC
Identified - Mailgun has identified an issue and their team is currently working on a fix. At this time we are still seeing sending outage across some of our accounts, but we do not believe that this is a widespread issue at this point in time. All messages sent during this period from affected accounts will be added to a backlog and delivered when Mailgun has resolved their issue.
Sep 27, 12:25 UTC
Update - We've identified the issue started at 7:00 am UTC and is affecting all Email Message Deliveries, including Test Sends. We are in communication with Mailgun to prompt an investigation into an issue.
Sep 27, 11:12 UTC
Investigating - Our email sending infrastructure partner Mailgun seems to be experiencing an issue, which is affecting message sends. We're getting in touch with them to confirm the issue on their side.
Sep 27, 10:03 UTC
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - The issue was identified and resolved. No delivery metrics were lost, it was strictly a display issue with the charts and graphs for the Overview and Metric pages.
Sep 22, 19:29 UTC
Investigating - There is a UI issue with Recent Delivery Metrics not displaying on Campaigns and Broadcasts Overview/Metric tabs

Started: September 22, 2022 18:36

Severity: high - metrics are not displaying

Who is affected: All customers

Our engineers are currently looking into what is causing this, we will provide an update by UTC 19:30.

Sep 22, 19:00 UTC
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.