All Systems Operational
Javascript Tracker   ? Operational
90 days ago
100.0 % uptime
Today
Data Collection   ? Operational
90 days ago
100.0 % uptime
Today
Data Processing   ? Operational
90 days ago
99.96 % uptime
Today
Email Sending   ? Operational
90 days ago
99.96 % uptime
Today
Management Interface   ? Operational
90 days ago
99.99 % uptime
Today
Knowledge Base   ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Email Support Processing   ? Operational
Email Composer Image Uploads   ? Operational
SendGrid API v2   Operational
AWS route53   Operational
AWS s3-us-standard   Operational
AWS s3-us-west-2   Operational
AWS cloudFront   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2018

No incidents reported today.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - Our engineers have rolled back a recent change that influenced this issue and API Credential visibility has been restored.
Sep 11, 18:30 UTC
Update - Our engineers are still in the process of investigating the issue.

We will provide another update by 6:50 PM UTC
Sep 11, 18:19 UTC
Update - Our engineers are still investigating the root cause of the API credentials visibility issue.

We will provide another update by 6:20 PM UTC
Sep 11, 17:50 UTC
Update - Our engineers are still investigating the issue.

We will provide another update by 5:50 PM UTC
Sep 11, 17:21 UTC
Investigating - We are investigating a frontend issue resulting in API credentials not being displayed in the credentials management section of the account.

Severity: Low - Display issue / API Credentials are still functional.

We will provide another update by 10:20 AM PST
Sep 11, 16:52 UTC
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018
Resolved - The backlog has been processed. We're back in business as usual.
Sep 6, 17:12 UTC
Monitoring - Everything is back to normal, and we're currently processing the backlog.

We'll come back with a last update as soon as this is done.
Sep 6, 16:36 UTC
Identified - Our team identified the cause, restarted the service, and our platform is sending messages again but at a reduced rate. Data processing was not impacted after all.

We will provide another update by 4 pm UTC.
Sep 6, 16:09 UTC
Update - Short update: Data collection and the management interface are not affected, but data processing is also down at the moment.
Sep 6, 15:27 UTC
Investigating - Started: 3:11 pm UTC
Severity: No messages are being sent.
Who is affected: All accounts.
Our engineering team is currently investigating a failure related to message sending.
We will provide another update by 4 pm UTC.
Sep 6, 15:25 UTC
Sep 5, 2018

No incidents reported.

Sep 4, 2018

No incidents reported.