All Systems Operational
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
99.98 % uptime
Today
Data Processing ? Operational
90 days ago
100.0 % uptime
Today
Email Sending ? Operational
90 days ago
99.91 % uptime
Today
Management Interface ? Operational
90 days ago
99.96 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Email Composer Image Uploads ? Operational
DNS ? Operational
CDN Gateway ? Operational
SendGrid SMTP Operational
Google Cloud Platform Operational
Google Compute Engine Operational
Google Kubernetes Engine Operational
Google Cloud Networking Operational
Google Cloud Storage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 18, 2019

No incidents reported today.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019
Completed - The scheduled maintenance has been completed.
Mar 9, 22:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 13:30 UTC
Scheduled - On Saturday, March 9, 2019, our drag and drop editor will be unavailable while our vendor performs scheduled maintenance from 13:30 to 16:00 UTC on the BEE Plugin system.

Actual downtime is expected to be about 90 minutes.

Customer.io users that attempt to create new messages or edit existing messages with the drag and drop editor during this time will be met with a "We'll be back soon" page.

For more details you can view the announcement from our vendor here: https://support.beefree.io/hc/en-us/articles/360022828272-March-9-2019-Scheduled-Maintenance
Feb 11, 18:35 UTC
Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019
Postmortem - Read details
Mar 7, 16:46 UTC
Resolved - Our cloud provider confirmed that a recent rollout of their HTTP LB software was the cause of these elevated errors. They rolled back the update and we confirmed recovery at 2019-03-06 05:36:00 UTC. Over the past hour we have not seen any regression in the eastern API servers.

We will publish a post mortem for this incident within the next 48 hours.
Mar 6, 06:31 UTC
Monitoring - We've finished redeploying our eastern data collection API and can confirm the 502 errors are no longer being returned. We are working with our cloud provider to determine the root cause of the elevated errors and will continue monitoring to ensure the issue doesn't return.
Mar 6, 05:50 UTC
Update - We're continuing to investigate the issue with our eastern API cluster. Our SRE team has redeployed our API service on the affected cluster. We'll update the incident by 2019-03-06 05:30:00 UTC.
Mar 6, 05:16 UTC
Update - Our SRE team is continuing to investigate the elevated failures to our eastern API servers. We'll update by 2019-03-06 05:15:00 UTC.
Mar 6, 04:52 UTC
Investigating - We are currently investigating elevated rates of failure to our edge API servers located in the eastern United States. Our SRE team is investigating the failures and we'll provide an update by 2019-03-06 04:50:00 UTC.
Mar 6, 04:35 UTC
Mar 5, 2019

No incidents reported.

Mar 4, 2019

No incidents reported.