All Systems Operational
Javascript Tracker ? Operational
90 days ago
100.0 % uptime
Today
Data Collection ? Operational
90 days ago
100.0 % uptime
Today
Data Processing ? Operational
90 days ago
99.96 % uptime
Today
Message Sending ? Operational
90 days ago
99.99 % uptime
Today
Management Interface ? Operational
90 days ago
99.97 % uptime
Today
Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer ? Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024

No incidents reported.

May 27, 2024
Resolved - The issue is now resolved. All Failed Emails will retry automatically.
May 27, 14:25 UTC
Monitoring - A fix has been released for the issue and we are currently monitoring for performance and to ensure messages are being sent correctly.
May 27, 14:17 UTC
Update - Our Investigation has shown that this only impacts our Customers hosted on the US Data Center. This issue also does not impact customers with Custom SMTP solutions.
May 27, 14:10 UTC
Identified - We have received multiple reports of Messages Sending Failures. Our team is aware of the issue and we are working on a fix.
May 27, 14:00 UTC
May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - This incident has been resolved.
May 24, 18:01 UTC
Identified - The issue has been identified and a fix is being implemented.
May 24, 17:51 UTC
Investigating - We are currently investigating this issue.
May 24, 17:49 UTC
May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024
Resolved - The incident is now resolved.
May 20, 12:27 UTC
Monitoring - Our team has released a fix and Customer.io should be loading correctly for affected customers. Our team is monitoring for any further reports.
May 20, 12:17 UTC
Identified - Our team has identified the issue and we are currently working on a fix.
May 20, 12:12 UTC
Investigating - We are currently investigating an issue preventing Customer.io from loading correctly. The issue does not impact Incoming Data or processing
May 20, 12:06 UTC
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - This incident has been resolved.
May 17, 00:39 UTC
Monitoring - The cause of the issue has been resolved. We are processing emails now. We have a queue of emails to process.
May 16, 23:52 UTC
Identified - We have determined that this is related a outage Google Cloud is experiencing.
May 16, 23:42 UTC
Investigating - We are currently investigating this issue.
May 16, 23:03 UTC
May 16, 2024