All Systems Operational

Uptime over the past 90 days. View historical uptime.
Javascript Tracker Operational
90 days ago
100.0 % uptime
Today
Data Collection Operational
90 days ago
100.0 % uptime
Today
Data Processing Operational
90 days ago
99.98 % uptime
Today
Message Sending Operational
90 days ago
99.99 % uptime
Today
Management Interface Operational
90 days ago
99.92 % uptime
Today
Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
90 days ago
100.0 % uptime
Today
Drag and drop email composer Operational
90 days ago
100.0 % uptime
Today
Email Composer Image Uploads Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

Customer.io UI is inaccessible
Resolved - This incident has been resolved.
Aug 5, 18:02 UTC
Update - We are continuing to monitor for any further issues.
Aug 5, 17:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 17:44 UTC
Investigating - We are currently investigating this issue.
Aug 5, 17:36 UTC

Aug 4, 2026

No incidents reported.

Aug 3, 2026

Delays in processing and UI inaccessible for some customers in the US datacentre
Resolved - This incident has been resolved. Thanks for your patience.
Aug 3, 07:42 UTC
Update - We are continuing to investigate this issue.
Aug 3, 07:20 UTC
Investigating - Our team is currently investigating an issue that is causing some delays in data processing. This impacts a small subset of customers in the US datacentre.
Aug 3, 07:08 UTC

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Issues accessing EU accounts
Resolved - This incident is resolved.
Jul 31, 14:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 14:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 31, 14:29 UTC
Investigating - We are currently investigating an issue impacting access to EU accounts and API access. There is no impact with data processing or data loss.
Jul 31, 14:24 UTC

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

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