Some customers may experience data delays

Incident Report for Customer.io Status

Resolved

The issue has been resolved.
Posted Nov 11, 2024 - 15:58 UTC

Monitoring

Our team has found a solution for the issue. We are currently monitoring for System Stability.
Posted Nov 11, 2024 - 15:46 UTC

Identified

Our team has identified the reason behind the issue. We are currently working on a fix to mitigate the delays.
Posted Nov 11, 2024 - 15:39 UTC

Investigating

We are looking into an issue impacting a subset of our customers where there's a delay in processing and sending data. Our team is currently investigating
Posted Nov 11, 2024 - 15:29 UTC
This incident affected: Data Processing and Message Sending.
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