Delays in Segment processing

Incident Report for Customer.io

Resolved

This incident has been resolved.

Posted Nov 13, 2019 - 13:10 UTC

Monitoring

The issue was identified and a temporary fix is in place. Processing performance is restored. We will keep monitoring and working on a permanent fix.

Posted Nov 13, 2019 - 12:46 UTC

Investigating

We are investigating an issue that is causing delays in the processing of segments.

Posted Nov 13, 2019 - 11:20 UTC

This incident affected: Data Processing and Email Sending.