Customers may be impacted by data delays

Incident Report for Customer.io Status

Resolved

This incident has been resolved.
Posted Dec 13, 2025 - 13:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 13, 2025 - 13:03 UTC

Update

We are continuing to investigate this issue.
Posted Dec 13, 2025 - 12:33 UTC

Investigating

We identified a recent change that might cause data delays for some customers in the US. We are currently investigating.
Posted Dec 13, 2025 - 12:06 UTC
This incident affected: Data Processing.