Customer.io UI is currently unavailable for some customers

Incident Report for CustomerIO

Resolved

Thank you for your patience while we investigated; this issue is now resolved.

Posted Oct 27, 2026 - 19:36 UTC

Identified

Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.

Posted Oct 27, 2026 - 19:29 UTC

Investigating

Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.

Posted Oct 27, 2026 - 19:11 UTC

This incident affected: Management Interface.