We're investigating reports of unexpected changes to segment membership metrics.

Incident Report for Customer.io Status

Resolved

This incident has been resolved.
Posted Mar 08, 2025 - 02:06 UTC

Update

We have fixed the root cause and will be reaching out to impacted customers.
Posted Mar 08, 2025 - 02:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 07, 2025 - 20:14 UTC

Identified

We have identified the issue and continuing to investigate.
Posted Mar 07, 2025 - 19:19 UTC

Investigating

We are currently investigating this issue.
Posted Mar 07, 2025 - 18:42 UTC