AI Agent and LLM Campaign Actions Disruption

Incident Report for CustomerIO

Resolved

This incident has been resolved. Thank you for your patience!
Posted Jun 09, 2026 - 16:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 09, 2026 - 16:47 UTC

Identified

Our engineers have identified the issue that is causing disruption. We are working on a resolution and will provide an update shortly. Thank you for your patience.
Posted Jun 09, 2026 - 16:33 UTC

Investigating

We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!
Posted Jun 09, 2026 - 15:49 UTC
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