US Customers Experiencing 500 Errors

Incident Report for Customer.io Status

Resolved

This incident has been resolved.
Posted Oct 23, 2024 - 14:27 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 23, 2024 - 14:12 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 23, 2024 - 14:11 UTC

Investigating

US customers may experience 500 errors for some requests. We are currently investigating this issue and will provide frequent updates on our progress.
Posted Oct 23, 2024 - 14:09 UTC