US Customers using mobile sdk, javascript calls, and cdp api may experience errors with calls to the api.

Incident Report for Customer.io Status

Resolved

This incident has been resolved.
Posted Aug 19, 2025 - 21:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2025 - 20:52 UTC

Update

We are continuing to investigate this issue.
Posted Aug 19, 2025 - 20:27 UTC

Investigating

We are currently investigating this issue.
Posted Aug 19, 2025 - 19:44 UTC