Isolated workspaces unable to access Management Interface (UI) and experiencing processing delays

Incident Report for Customer.io Status

Resolved

This incident has been resolved.

Posted Aug 09, 2024 - 00:59 UTC

Update

We are continuing to monitor for any further issues.

Posted Aug 09, 2024 - 00:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 09, 2024 - 00:17 UTC

Identified

An isolated issue is preventing access to the Management Interface (UI) for a limited group of workspaces. Data processing and message sending is also delayed for these workspaces. No data has been lost. The Engineers are investigating the issue.

Posted Aug 08, 2024 - 23:54 UTC

This incident affected: Data Processing, Message Sending, and Management Interface.