Some customers are seeing message delays.

Incident Report for Customer.io Status

Resolved

This incident has been resolved.

Posted May 10, 2024 - 19:17 UTC

Update

We are continuing to monitor for any further issues.

Posted May 10, 2024 - 18:47 UTC

Monitoring

A fix has been implemented and we're seeing message delivery return to the normal rate. No data was loss. Queued messages are being processed for sending now.

Posted May 10, 2024 - 18:47 UTC

Investigating

We're investigating this issue now and will update soon. There's no loss of data.

Posted May 10, 2024 - 18:34 UTC

This incident affected: Message Sending.