Some US customers experiencing delays

Incident Report for Customer.io Status

Resolved

This incident has been resolved

Posted Sep 24, 2024 - 00:03 UTC

Monitoring

The issue has been resolved and service has been restored. We will continue to monitor closely.

Posted Sep 23, 2024 - 23:36 UTC

Identified

Some customers in the US region have experienced some delays in message deliveries due to a server becoming unresponsive.
The issue has been identified and resolution is underway by our engineering team. This will result in some minor delays, but no data loss.

Posted Sep 23, 2024 - 23:33 UTC

This incident affected: Data Processing.