Intermittent errors on https link tracking

Incident Report for CustomerIO

Resolved

The issue has been resolved.

Posted Nov 21, 2024 - 10:38 UTC

Monitoring

Our team has implemented a solution for the issue. We are currently monitoring for System Stability.

Posted Nov 21, 2024 - 10:29 UTC

Identified

Our team has identified the reason behind the issue. We are currently working on a fix to mitigate the errors.

Posted Nov 21, 2024 - 10:06 UTC

Update

We're continuing to investigate an issue affecting some customers, where links with custom HTTPS tracking may return in errors. We're working to resolve this as quickly as possible.

Posted Nov 21, 2024 - 09:45 UTC

Investigating

We are looking into an issue impacting a subset of our customers where links with custom https link tracking may return errors. Our team is currently investigating

Posted Nov 21, 2024 - 09:19 UTC