Some customers in our EU region may experience errors and delays

Incident Report for Customer.io Status

Resolved

Our engineers have resolved this issue. Thank you very much for your patience!
Posted Feb 19, 2026 - 14:44 UTC

Monitoring

We have a resolution in place now and are continuing to monitor.
Posted Feb 19, 2026 - 14:38 UTC

Identified

Our engineers are looking into an issue that may be causing some customers in the EU to experience errors in the UI, as well as delays with processing and message delivery. We greatly appreciate your patience while we work to resolve this.
Posted Feb 19, 2026 - 14:35 UTC
This incident affected: Data Processing and Message Sending.
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