Some US customers may be impacted by data delays and UI errors

Incident Report for Customer.io Status

Resolved

This incident has been resolved.
Posted Oct 30, 2025 - 21:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 30, 2025 - 21:48 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 30, 2025 - 21:11 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 30, 2025 - 20:41 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 30, 2025 - 20:11 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 30, 2025 - 20:03 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 30, 2025 - 19:34 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 30, 2025 - 19:03 UTC

Identified

The issue has been identified and a fix is being worked on. Some US customers will continue to experience errors in the UI and delays in data processing and sending. No data loss is anticipated.
Posted Oct 30, 2025 - 18:34 UTC

Update

We are continuing to investigate this issue.
Posted Oct 30, 2025 - 18:05 UTC

Investigating

Some US customers will experience errors in the UI and delays in data processing and sending. We do not anticipate any data loss.
Posted Oct 30, 2025 - 17:25 UTC
This incident affected: Data Processing, Message Sending, and Management Interface.