Resolved: Temporary Service Interruption for Subset of EU Customers

Incident Report for CustomerIO

Resolved

Between 15:09 and 15:18 UTC, a subset of customers in our EU region experienced a brief interruption of service.

During this window, API requests may have returned errors, and website data may have been missing, delayed, or incorrect. Webhook delivery was delayed by about 10 minutes.

Our infrastructure vendor automatically recycled the faulty hardware, and service was restored automatically afterward. This incident is resolved.

Posted Nov 14, 2026 - 16:04 UTC

This incident affected: Data Collection, Data Processing, and Management Interface.