Intermittent issue creating in-app messages using Legacy in-app editor

Incident Report for Customer.io Status

Resolved

The incident is resolved.
Posted Dec 16, 2024 - 23:31 UTC

Monitoring

The team has implemented an update and is currently monitoring.
Posted Dec 16, 2024 - 22:17 UTC

Identified

We have identified an intermittent issue creating new in-app messages with the Legacy in-app message editor. In-app messages created with the Visual in-app editor are not affected. Message sending is not impacted.
Posted Dec 16, 2024 - 21:24 UTC

Investigating

We are currently investigating an intermittent issue creating new in-app messages with the legacy in-app message editor. Message sending is not affected.
Posted Dec 16, 2024 - 21:17 UTC
This incident affected: Management Interface.
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