Some users are seeing email delays in the US. EU is not impacted. No other features and functionalities are impacted.

Incident Report for Customer.io Status

Resolved

This incident has been resolved.

Posted May 17, 2024 - 00:39 UTC

Monitoring

The cause of the issue has been resolved. We are processing emails now. We have a queue of emails to process.

Posted May 16, 2024 - 23:52 UTC

Identified

We have determined that this is related a outage Google Cloud is experiencing.

Posted May 16, 2024 - 23:42 UTC

Investigating

We are currently investigating this issue.

Posted May 16, 2024 - 23:03 UTC

This incident affected: Message Sending.