Message rendering delays
Incident Report for Customer.io Status
Resolved
This incident has been resolved.
Posted Aug 07, 2024 - 20:16 UTC
Monitoring
The Journeys UI issue has been resolved. Our engineers are monitoring both the deliveries and UI.
Posted Aug 07, 2024 - 19:55 UTC
Update
A fix has been implemented for the issue impacting message sending. Our engineers are continuing to work on addressing the issue with the Journeys Management Interface (Journeys UI).
Posted Aug 07, 2024 - 19:46 UTC
Identified
The issue has been identified, and a fix is being implemented.
Posted Aug 07, 2024 - 19:23 UTC
Investigating
We've identified an issue affecting UI and message deliveries in both the US and EU data centers. Data processing is delayed but no data loss. Our team is working as fast as possible on resolving the matter.
Posted Aug 07, 2024 - 19:15 UTC
This incident affected: Message Sending and Management Interface.
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