Investigating issues with the Agent

Incident Report for CustomerIO

Resolved

This incident has been resolved.
Posted Sep 03, 2026 - 17:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 03, 2026 - 17:32 UTC

Identified

Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.
Posted Sep 03, 2026 - 17:29 UTC