Customer.io is experiencing issues with Email Sending

Incident Report for Customer.io Status

Resolved

The issue is now resolved. All Failed Emails will retry automatically.

Posted May 27, 2024 - 14:25 UTC

Monitoring

A fix has been released for the issue and we are currently monitoring for performance and to ensure messages are being sent correctly.

Posted May 27, 2024 - 14:17 UTC

Update

Our Investigation has shown that this only impacts our Customers hosted on the US Data Center. This issue also does not impact customers with Custom SMTP solutions.

Posted May 27, 2024 - 14:10 UTC

Identified

We have received multiple reports of Messages Sending Failures. Our team is aware of the issue and we are working on a fix.

Posted May 27, 2024 - 14:00 UTC

This incident affected: Message Sending.