Outgoing email sends failing

Incident Report for Customer.io Status

Resolved

This incident has been resolved.
Posted Apr 24, 2024 - 23:49 UTC

Update

We are continuing to monitor for any further issues.
Posted Apr 24, 2024 - 23:48 UTC

Monitoring

A fix was successfully deployed. Engineers are monitoring.
Posted Apr 24, 2024 - 23:48 UTC

Identified

We are experiencing a temporary issue resulting in some customers seeing their outgoing email fail with an error message "there is no from address" in US and EU regions. They will be retried shortly. This error is being resolved, and will result only in a delay, not data loss. All other functionalities are working as expected.
Posted Apr 24, 2024 - 23:46 UTC
This incident affected: Message Sending.
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