Issues with Design Studio - EU Region

Incident Report for Customer.io Status

Resolved

This incident has been resolved.
Posted May 01, 2025 - 15:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 01, 2025 - 15:20 UTC

Investigating

We are currently investigating an issue where template previews are not rendering for customers using the Design Studio editor in our EU region.

Message sending is not affected; just creating/editing templates in Design Studio.

Drag-and-drop, Rich-Text, and Code editors are unaffected.
Posted May 01, 2025 - 15:10 UTC