The backlog has been processed. We're back in business as usual.
Posted Sep 06, 2018 - 17:12 UTC
Monitoring
Everything is back to normal, and we're currently processing the backlog.
We'll come back with a last update as soon as this is done.
Posted Sep 06, 2018 - 16:36 UTC
Identified
Our team identified the cause, restarted the service, and our platform is sending messages again but at a reduced rate. Data processing was not impacted after all.
We will provide another update by 4 pm UTC.
Posted Sep 06, 2018 - 16:09 UTC
Update
Short update: Data collection and the management interface are not affected, but data processing is also down at the moment.
Posted Sep 06, 2018 - 15:27 UTC
Investigating
Started: 3:11 pm UTC Severity: No messages are being sent. Who is affected: All accounts. Our engineering team is currently investigating a failure related to message sending. We will provide another update by 4 pm UTC.
Posted Sep 06, 2018 - 15:25 UTC
This incident affected: Data Processing and Message Sending.