Some customers are experiencing delays with import processing

Incident Report for Customer.io Status

Resolved

This incident has been resolved.
Posted Aug 28, 2025 - 13:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 28, 2025 - 13:47 UTC

Identified

The issue has been identified and we're currently looking into a resolution.
Posted Aug 28, 2025 - 13:29 UTC

Investigating

Our engineers have identified that some customers may be experiencing delays with their import processing. This includes both CSV and rETL syncs that import data into workspaces. We're investigating now and will be back with an update soon.
Posted Aug 28, 2025 - 13:02 UTC
This incident affected: Data Processing.
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