Segment processing times are longer than expected
Incident Report for Customer.io Status
Resolved
Our system has finished processing the backlog. Segment processing times are now back to normal.
Posted Sep 13, 2017 - 01:34 UTC
Monitoring
Our engineers have identified the issue and put in a fix. Our system is now going through the backlog of segments to be processed and we are continuing to monitor the situation.
Posted Sep 12, 2017 - 21:30 UTC
Investigating
We are currently processing a higher than expected number of segments, which means segment processing times will be longer than normal. Our engineers are investigating ways to alleviate the load and speed up processing. Please stay tuned for updates.
Posted Sep 12, 2017 - 20:30 UTC