All Systems Operational
Javascript Tracker   ? Operational
90 days ago
100.0 % uptime
Today
Data Collection   ? Operational
90 days ago
100.0 % uptime
Today
Data Processing   ? Operational
90 days ago
99.99 % uptime
Today
Email Sending   ? Operational
90 days ago
99.97 % uptime
Today
Management Interface   ? Operational
90 days ago
99.99 % uptime
Today
Knowledge Base   ? Operational
90 days ago
99.97 % uptime
Today
Third-Party Services Operational
Email Support Processing   ? Operational
Email Composer Image Uploads   ? Operational
SendGrid API v2   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS route53   Operational
AWS s3-us-standard   Operational
AWS s3-us-west-2   Operational
AWS cloudFront   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-2   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2017
Resolved - Everything has been resolved. Sorry for the inconvenience.
Oct 23, 02:51 UTC
Monitoring - Good news! Our servers are now up. Our system is now working on clearing up the backlog that formed due to the outage. We will continue to monitor to make sure everything is stable.
Oct 22, 23:43 UTC
Update - Our data center is currently still working on fixing the problem. They are in the process of acquiring an additional power source so as to bring up the remainder of the equipment. We will provide another update at 0:00 UTC.
Oct 22, 23:30 UTC
Update - Our data center has been working on placing their network switches on backup power sources. About half of the switches that were impacted are now operational. We will continue to monitor their ongoing progress and provide an update at 23:30 UTC.
Oct 22, 23:03 UTC
Update - The outage is still ongoing. Our data center is in the process of swapping their switches to backup units. Some are online already, but none that host our servers as of yet. Next update at 23:00 UTC.
Oct 22, 22:32 UTC
Update - Our data center is still working on fixing the issue and some of the racks of equipment are now operational. We are continuing to monitor the situation and will post another update at 23:00 UTC.
Oct 22, 22:32 UTC
Update - We've contacted our data center and they've confirmed a networking failure that affects several racks of equipment, some of which host a number of servers in our data cluster. They're working to fix the problem. We'll post another update at 22:30 UTC.
Oct 22, 22:08 UTC
Investigating - We've identified a database outage caused by a networking issue at your data center. This outage affects only legacy accounts (if you are hosted on fly2.customer.io this outage does not affect you). We've contacted the data center to rectify the situation. We'll post another update at 22:00 UTC.
Oct 22, 21:28 UTC
Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.