All Systems Operational
Javascript Tracker   ? Operational
90 days ago
100.0 % uptime
Today
Data Collection   ? Operational
90 days ago
100.0 % uptime
Today
Data Processing   ? Operational
90 days ago
100.0 % uptime
Today
Email Sending   ? Operational
90 days ago
100.0 % uptime
Today
Management Interface   ? Operational
90 days ago
100.0 % uptime
Today
Knowledge Base   ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Email Support Processing   ? Operational
Email Composer Image Uploads   ? Operational
SendGrid API v2   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS route53   Operational
AWS s3-us-standard   Operational
AWS s3-us-west-2   Operational
AWS cloudFront   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-2   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Change Jan 12, 13:00-13:15 UTC
We'll be performing some maintenance on our infrastructure that will cause a brief downtime of the user interface. This downtime will not affect sending of messages, or API data collection.
Posted on Jan 11, 19:53 UTC
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Resolved - We've finished processing all affected campaigns. Any unsent messages will be sent in the next available time window.

We are taking actions to improve our architecture to avoid further occurrences of this issue. Our apologies again for any hardship caused by this problem.
Apr 17, 22:54 UTC
Monitoring - Yesterday, April 16, 2018, at 9:07 pm UTC we deployed a bug that caused delivery time windows to be evaluated in UTC instead of the time zone you defined. In some cases, if you have time windows defined, your campaign may have emailed a customer outside of the permitted time window or may not have emailed them yet.

A fix has been deployed at 2:38 pm UTC today, and we’re actively working to correct the delivery time for any pending deliveries. We'll follow up with an update as soon as this is done.

We apologize for any deliveries sent at the wrong time due to this incident.
Apr 17, 16:02 UTC
Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.