All Systems Operational
Javascript Tracker ? Operational
Data Collection ? Operational
Data Processing ? Operational
Email Sending ? Operational
Management Interface ? Operational
Knowledge Base ? Operational
Third-Party Services Operational
Email Support Processing ? Operational
Email Composer Image Uploads ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 27, 2017

No incidents reported today.

Jun 26, 2017
Resolved - This incident has been resolved.
Jun 26, 13:31 UTC
Monitoring - The maintenance completed a little early. We're working through the backlog now and should be caught up shortly.
Jun 26, 11:25 UTC
Identified - What we're doing: An urgent electrical problem at our legacy infrastructure datacenter has caused an emergency maintenance starting at 6:30 ET which will take down our database cluster. They expect the issue to be resolved in by 7:30 ET.

How it impacts you: We expect the user interface and all messaging to be unavailable for the duration of the maintenance. Data collection will not be impacted, and all messages will be sent as the maintenance has completed. This issue does affect new infrastructure clients.
Jun 26, 10:21 UTC
Jun 25, 2017
Completed - Our maintenance is complete! Thank you for your patience!
Jun 25, 03:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 02:04 UTC
Scheduled - What we're doing: Applying updates to various parts of our database infrastructure.

How it impacts you: We expect the user interface to be unavailable for a couple of minutes, and outgoing messages to be delayed by a similar amount of time for each account at some point during the maintenance period. Data collection will not be impacted, and all messages will be sent as soon as things are updated for your account.
Jun 24, 00:06 UTC
Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017
Completed - Our maintenance is complete! Thank you for your patience!
Jun 14, 02:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:30 UTC
Scheduled - What we're doing: Applying updates to various parts of our database infrastructure.

How it impacts you: We expect the user interface to be unavailable for a couple of minutes, and outgoing messages to be delayed by a similar amount of time for each account at some point during the maintenance period. Data collection will not be impacted, and all messages will be sent as soon as things are updated for your account.
Jun 13, 18:41 UTC
Jun 13, 2017

No incidents reported.