All Systems Operational
Javascript Tracker   ? Operational
90 days ago
100.0 % uptime
Today
Data Collection   ? Operational
90 days ago
100.0 % uptime
Today
Data Processing   ? Operational
90 days ago
99.98 % uptime
Today
Email Sending   ? Operational
90 days ago
99.98 % uptime
Today
Management Interface   ? Operational
90 days ago
99.99 % uptime
Today
Knowledge Base   ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Email Support Processing   ? Operational
Email Composer Image Uploads   ? Operational
SendGrid API v2   Operational
AWS route53   Operational
AWS s3-us-standard   Operational
AWS s3-us-west-2   Operational
AWS cloudFront   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2018

No incidents reported today.

Jun 22, 2018
Postmortem - Read details
Jun 22, 10:48 UTC
Resolved - This incident has been resolved.
Jun 22, 10:44 UTC
Monitoring - Everything is back to normal, no dark clouds on the horizon, we're just checking once again to make sure all services are working correctly.

We will provide a final update by 10:30 UTC.
Jun 22, 09:58 UTC
Update - We are continuing to investigate this issue.
Jun 22, 09:53 UTC
Investigating - Started: 9:32 UTC

You might currently see errors when accessing your Customer.io account or viewing pages inside the app. Our site reliability engineers are currently investigating and we'll provide another update by 10:20 UTC.
Jun 22, 09:46 UTC
Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018
Completed - The scheduled maintenance has been completed.
Jun 16, 10:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 08:00 UTC
Scheduled - We will be upgrading some software components of our infrastructure. No service disruption is expected.
Jun 15, 13:42 UTC
Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018
Completed - The scheduled maintenance has been completed.
Jun 10, 11:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:00 UTC
Update - We will be performing some maintenance work over the weekend and while we don't expect any major service disruption, small periods of reduced performance might occur. Sending of messages and API data collection will not be interrupted.
Jun 8, 17:25 UTC
Scheduled - We'll be performing some maintenance on our infrastructure that will cause a brief downtime of the user interface. This downtime will not affect sending of messages, or API data collection.
Jan 11, 19:53 UTC