All Systems Operational
Javascript Tracker   ? Operational
90 days ago
100.0 % uptime
Today
Data Collection   ? Operational
90 days ago
100.0 % uptime
Today
Data Processing   ? Operational
90 days ago
100.0 % uptime
Today
Email Sending   ? Operational
90 days ago
100.0 % uptime
Today
Management Interface   ? Operational
90 days ago
100.0 % uptime
Today
Knowledge Base   ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Operational
Email Support Processing   ? Operational
Email Composer Image Uploads   ? Operational
SendGrid API v2   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS route53   Operational
AWS s3-us-standard   Operational
AWS s3-us-west-2   Operational
AWS cloudFront   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-2   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Change Jan 12, 13:00-13:15 UTC
We'll be performing some maintenance on our infrastructure that will cause a brief downtime of the user interface. This downtime will not affect sending of messages, or API data collection.
Posted on Jan 11, 19:53 UTC
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018
Resolved - All clear! Our west coast API servers are back to normal.
Feb 19, 05:00 UTC
Update - We've adjusted our west API servers to better process inbound requests while clearing the backlog. We'll continue monitoring and resolve this incident at 5:00 UTC as long as performance stays nominal.
Feb 19, 03:56 UTC
Monitoring - We're monitoring our API servers as they continue to process the backlog of API calls working towards recovery. We'll post another update at 4:00 UTC
Feb 19, 03:35 UTC
Update - We're working on clearing the backlog of API calls to our west coast collection servers. We'll post another update at 3:00 UTC
Feb 19, 02:35 UTC
Update - We're continuing to work with the source of the flood of traffic to our API to reduce the load and restore availability. We'll post another update at 2:30 UTC
Feb 19, 02:02 UTC
Identified - We've reached out to the source of the request flood and confirmed they've disabled the requests. Further updates at 1:45 UTC.
Feb 19, 01:32 UTC
Update - We've identified the cause of the request flood and are looking for reasonable ways to resolve the issue. Further updates at 1:30 UTC.
Feb 19, 00:47 UTC
Investigating - Our west coast API collection servers are having some issues cause by what looks like request flood. We're investigating what is occurring. We'll post a further update at 00:45 UTC.
Feb 19, 00:16 UTC
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.