All Systems Operational
Javascript Tracker   ? Operational
90 days ago
100.0 % uptime
Today
Data Collection   ? Operational
90 days ago
100.0 % uptime
Today
Data Processing   ? Operational
90 days ago
99.99 % uptime
Today
Email Sending   ? Operational
90 days ago
99.97 % uptime
Today
Management Interface   ? Operational
90 days ago
99.99 % uptime
Today
Knowledge Base   ? Operational
90 days ago
99.97 % uptime
Today
Third-Party Services Operational
Email Support Processing   ? Operational
Email Composer Image Uploads   ? Operational
SendGrid API v2   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-2   Operational
AWS route53   Operational
AWS s3-us-standard   Operational
AWS s3-us-west-2   Operational
AWS cloudFront   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-2   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2017

No incidents reported today.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017
Resolved - This incident has been resolved.
Sep 14, 22:23 UTC
Monitoring - The website and Knowledge Base are accessible again, but we continue to monitor to make sure the situation is back to normal.
Sep 14, 19:59 UTC
Identified - customer.io cannot be accessed due to AWS S3 connection problems (https://status.aws.amazon.com/). Our app (https://fly.customer.io/) remains accessible. Data collection and processing, as well as message sending, are not affected.
Sep 14, 19:21 UTC
Sep 13, 2017
Resolved - Our system has finished processing the backlog. Segment processing times are now back to normal.
Sep 13, 01:34 UTC
Monitoring - Our engineers have identified the issue and put in a fix. Our system is now going through the backlog of segments to be processed and we are continuing to monitor the situation.
Sep 12, 21:30 UTC
Investigating - We are currently processing a higher than expected number of segments, which means segment processing times will be longer than normal. Our engineers are investigating ways to alleviate the load and speed up processing. Please stay tuned for updates.
Sep 12, 20:30 UTC
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.